At HPE we endeavor to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your business and your faith in us in delivering you a superior level of service.
2. YOUR CONSENT
3. SHOULD YOU WANT TO OPT OUT
If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to keep up to date with HPE news and latest information on services and receive such marketing materials, please send an email to firstname.lastname@example.org.
Further, a user may withdraw the consent given to HPE on the website by communicating the same to us in writing. However, such withholding of information or withdrawal of consent may result in HPE not being able to provide services and facilities and HPE reserves its right to take appropriate action with respect to any obligations or in relation to any contract under which such personal information was sought.
We will update your preferences as soon as reasonably practical. However, do note, if you opt out of HPE emailing list, as described here, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information, prior to the date of your opt-out request.
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
5. OTHER INFORMATION
We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by you.
PERSONAL INFORMATION COLLECTED BY HPE.
There are a number of situations in which your personal information may be gathered by HPE to serve you better. At various touch points with our guests, we may collect the following personal information including, but not limited to: your name and contact information; date of birth; how you prefer to be addressed in communication from HPE, preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details; member number of our loyalty programmes, membership numbers of frequent flyer or travel partner programmes you are enrolled into, your dates of arrival and departure from our hotels/restaurants/other outlets, your preferences when you stay or dine at HPE, your transaction history at HPE; offers you have availed of from third party marketers in response to communication from HPE. We may also record details on guests who have stayed or dined with you at HPE, including their names and contact details.
Besides the above, we may also collect the following:
Your preferences when you stay or dine at HPE. Such information may include details relating to health matters.
Your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details if you choose to reserve a room online.
Details pertaining to your request for a proposal from our meeting planners through our websites.
PURPOSE OF COLLECTION OF PERSONAL INFORMATION BY HPE
Your privacy is of utmost importance to us and we take it very seriously. We will use your personal information to improve our offerings and your experience on our website or at the Hotel, to provide you with the services you request from HPE, to help you make room reservations, to provide you with information about conferences and events at HPE, to send you promotional material on HPE services by email, direct mail and phone, to conduct surveys from time to time, to make you offers sourced from third parties, per your stated preferences or usage pattern exhibited at HPE. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay with HPE.
TRANSFERRING YOUR PERSONAL INFORMATION
We do not sell or rent your contact information to other marketers. As a global company, to ensure that you enjoy the same level of service across all our Hotels and luxury residences, owned or operated around the world, we may share your personal information with hotels within HPE Group around the world as well as affiliates, franchisees and business partners. While doing so, HPE will ensure that your personal information is handled and safeguarded as per this policy.
NON-PERSONAL OR ANONYMOUS INFORMATION COLLECTED BY HPE
Information that does not personally identify you is referred to as non-personal or anonymous information.Technology like cookies could be used to help you deliver content per your preference, to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove the cookies at any point from your computer, you can delete them using your browser.
LINKS TO WEBSITES OF THIRD PARTY MARKETERS
From time to time, we may allow third party advertisers advertise on our websites. These third party advertisers may use technologies like cookies, pixel tags to track which ads your browser has seen and which site pages you may have visited. HPE has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.
PROTECTION OF YOUR PERSONAL INFORMATION
HPE takes, and requires any third party to take, reasonable precautions, including administrative, technical and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. Access to your personal information is restricted to prevent unauthorized access, modification or misuse and such access is only granted to our employees and agents on a need-to-know basis. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the Internet. For your own privacy protection, we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
HOW LONG DOES HPE RETAIN YOUR PERSONAL INFORMATION
DATA PRIVACY ISSUES AND WHOM TO CONTACT
OTHER HPE PRIVACY POLICIES