Privacy Policy

1. The HPE (Hotel Patliputra Exotica) Global Privacy Policy

  • At HPE we endeavor to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your business and your faith in us in delivering you a superior level of service.
  • We recognise that privacy is important to our guests, and hence HPE's Global Privacy Policy explains our practices regarding personal information we collect when you visit our hotels, restaurants, bars, our website, when you fill up a form and become member of our loyalty programmes.

2. YOUR CONSENT

  • We request you to carefully read this Global Privacy Policy and Terms and Conditions before sharing personal information with us. By visiting our websites, we assume, your acceptance of the practices described in this policy document.

3. SHOULD YOU WANT TO OPT OUT

  • If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to keep up to date with HPE news and latest information on services and receive such marketing materials, please send an email to info@patliputraexotica.com.
  • Further, a user may withdraw the consent given to HPE on the website by communicating the same to us in writing. However, such withholding of information or withdrawal of consent may result in HPE not being able to provide services and facilities and HPE reserves its right to take appropriate action with respect to any obligations or in relation to any contract under which such personal information was sought.
  • We will update your preferences as soon as reasonably practical. However, do note, if you opt out of HPE emailing list, as described here, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information, prior to the date of your opt-out request.

4. MINORS

  • We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

5. OTHER INFORMATION

  • We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by you.

6. This Global Privacy Policy covers the following areas relating to privacy of information provided by you:

  • PERSONAL INFORMATION COLLECTED BY HPE.
    • There are a number of situations in which your personal information may be gathered by HPE to serve you better. At various touch points with our guests, we may collect the following personal information including, but not limited to: your name and contact information; date of birth; how you prefer to be addressed in communication from HPE, preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details; member number of our loyalty programmes, membership numbers of frequent flyer or travel partner programmes you are enrolled into, your dates of arrival and departure from our hotels/restaurants/other outlets, your preferences when you stay or dine at HPE, your transaction history at HPE; offers you have availed of from third party marketers in response to communication from HPE. We may also record details on guests who have stayed or dined with you at HPE, including their names and contact details. Besides the above, we may also collect the following:
      • Your preferences when you stay or dine at HPE. Such information may include details relating to health matters.
      • Your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details if you choose to reserve a room online.
      • Details pertaining to your request for a proposal from our meeting planners through our websites.
  • PURPOSE OF COLLECTION OF PERSONAL INFORMATION BY HPE
    • Your privacy is of utmost importance to us and we take it very seriously. We will use your personal information to improve our offerings and your experience on our website or at the Hotel, to provide you with the services you request from HPE, to help you make room reservations, to provide you with information about conferences and events at HPE, to send you promotional material on HPE services by email, direct mail and phone, to conduct surveys from time to time, to make you offers sourced from third parties, per your stated preferences or usage pattern exhibited at HPE. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay with HPE.
  • TRANSFERRING YOUR PERSONAL INFORMATION
    • We do not sell or rent your contact information to other marketers. As a global company, to ensure that you enjoy the same level of service across all our Hotels and luxury residences, owned or operated around the world, we may share your personal information with hotels within HPE Group around the world as well as affiliates, franchisees and business partners. While doing so, HPE will ensure that your personal information is handled and safeguarded as per this policy.
  • NON-PERSONAL OR ANONYMOUS INFORMATION COLLECTED BY HPE
    • Information that does not personally identify you is referred to as non-personal or anonymous information.Technology like cookies could be used to help you deliver content per your preference, to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove the cookies at any point from your computer, you can delete them using your browser.
  • LINKS TO WEBSITES OF THIRD PARTY MARKETERS
    • From time to time, we may allow third party advertisers advertise on our websites. These third party advertisers may use technologies like cookies, pixel tags to track which ads your browser has seen and which site pages you may have visited. HPE has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.
    • If at some point in the future our websites contain links to third parties' websites, do please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable and we strongly advise you to read the privacy policies of websites that you visit before submitting personal information.
  • PROTECTION OF YOUR PERSONAL INFORMATION
    • HPE takes, and requires any third party to take, reasonable precautions, including administrative, technical and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. Access to your personal information is restricted to prevent unauthorized access, modification or misuse and such access is only granted to our employees and agents on a need-to-know basis. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the Internet. For your own privacy protection, we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
  • HOW LONG DOES HPE RETAIN YOUR PERSONAL INFORMATION
    • HPE will retain your personal information for the period necessary to fulfil the purposes outlined in this Global Privacy Policy, unless a longer retention period is required or permitted/mandated by applicable law.
  • POLICY MODIFICATIONS
    • HPE may update its privacy policy from time to time, without prior notice, and post it on the website.
  • DATA PRIVACY ISSUES AND WHOM TO CONTACT
    • If you have any questions, comments or concerns about this Global Privacy Policy or about how we handle your personal information, please get in touch with us at privacy@patliputraexotica.com. Alternatively, you may also contact us by clicking the Contact Us link on the website and following the appropriate links thereon.
  • OTHER HPE PRIVACY POLICIES
    • In addition to this Global Privacy Policy, there may be other programs, initiatives, campaigns or promotions which will be governed by additional privacy terms or policies. Kindly read these additional terms or policies before participating in any such programs, initiatives campaigns or promotions as you will be deemed to have agreed, and required, to comply with them if you participate. Any additional privacy terms or policies will be made available to you at the relevant times.

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